Frequently Asked Questions
Q: Do I need to be home while you clean?
A: Not at all! Many of our clients leave a key or door code. We’ll treat your home with care and respect, whether you're home or not.
Q: What do the $300, $500, and $700 plans include?
A: Our $300 plan covers standard upkeep, the $500 plan includes a deep clean with more detailed work, and the $700 plan offers a full-home detail—inside appliances, cabinets, and even custom requests.
Q: Do you bring your own supplies?
A: Yes, we bring everything needed! If you prefer, we can use your products (for allergies or pets), just let us know.
Q: How long does a cleaning take?
A: Most cleanings take between 2 to 5 hours, depending on your home’s size and condition.
Q: Can I schedule recurring cleanings?
A: Absolutely! We offer weekly, bi-weekly, or up to 3 cleanings per month based on your needs.
Q: Are pets okay?
A: We love pets! Just let us know ahead of time so we’re prepared and can use pet-safe products.
Q: Do I need to clean before you arrive?
A: Nope! We don’t expect a tidy home—that’s our job. Just move any personal items if needed.
Q: What areas do you serve?
A: We’re based in Anaheim, CA, and serve most of Orange County. Not sure if you’re in our service area? Just ask!
Q: Can I tip the cleaners?
A: Tips aren’t expected but always appreciated—100% of tips go directly to your cleaner.
Q: How do I book?
A: It’s easy! You can call, text, or email. We’ll guide you through it all.
Q: What if I need to cancel or reschedule?
A: Life happens! We just ask for at least 24 hours’ notice. Last-minute cancellations may incur a small fee to cover our time.
Q: Do you clean inside the fridge and oven?
A: Yes! Those are included in our $700 premium plan, but you can also add them to any other plan for an extra fee—just let us know when booking.
Q: Are your cleaning products safe for kids and pets?
A: Yes, we use safe, non-toxic products by default, but if you have special requests or allergies, just let us know and we’ll adjust.
Q: Can I customize my cleaning?
A: Definitely! Every home is different. We’re happy to tailor your cleaning to focus on certain rooms or tasks. Just tell us what you need!
Q: Do you offer same-day or next-day cleanings?
A: If we have availability, yes! Reach out, and we’ll do our best to get you scheduled quickly.
Q: What happens if something gets damaged?
A: We take great care while cleaning, but if anything ever happens, we’re fully insured and will make it right.
Q: How do payments work?
A: We accept cash, Zelle, and other digital payments. For cash, please have the exact amount ready at the time of service.
Q: Do you clean apartments and condos too?
A: Yes! We clean homes of all sizes—from studios to large family houses.
Q: Can you clean up after events or parties?
A: Absolutely. We offer one-time cleanings perfect for post-event cleanup or prepping for a celebration.
Q: Do you clean windows?
A: We clean interior windows and window sills. Exterior window cleaning may be available depending on the property—just ask!
Transparent Billing & Fair Pricing
Customized Packages for Every Budget Available
Now Offering New Home Maintenance Services!
Convenient Payment Options...
At Fresh Nest Cleaning, we believe in transparent billing and fair pricing. Our goal is to provide customized cleaning packages that suit every budget. We offer convenient payment options to make the process hassle-free for our clients.
Flexible Cancellation Policy
Life can be unpredictable, and we understand that. That's why we have a flexible cancellation policy in place. We strive to accommodate our clients' changing needs and schedules.
Satisfaction Guaranteed
We stand behind the quality of our work. If you're not completely satisfied with our cleaning service, let us know, and we'll make it right. Your satisfaction is our top priority.